Your purpose:

You will ensure high quality programme design and implementation through the continued  critical review of M&E systems, ensuring learning is incorporated into ongoing programmes as well as the design of new ones. You will also ensure cross cutting issues including gender and protection, are systematically addressed. You will take a lead on developing information management systems including dashboards to assist in accurate programme monitoring and efficient, responsive programme design. You will be the focal point within the team for all accountability issues, both internally and as part of our programme activities. You will work closely with the Programme Development Coordinator to ensure that logframe design and FCRM are of high quality and that programme design takes into account ongoing quality and demonstrated learnings.

In this role you will:

Programme Quality:

• Coordinate processes to ensure programme quality is addressed throughout the programme cycle
• Identify and strengthen systems for monitoring and evaluation and learning
• Monitor programme activities to ensure they are in line with organization’s internal systems and procedures and adhere to the Core Humanitarian Standard’s commitments on accountability
• Oversee the implementation of a robust feedback and complaints response mechanism (FCRM) and ensure that any feedback or complaints from stakeholders are handled in an appropriate and systematic way
• Promote a culture of shared learning across all programme locations and with colleagues in the region including organising quarterly programme meetings
• Actively participate in programme review and close-out meetings to ensure that questions pertaining to quality are adequately captured and addressed

Monitoring, Evaluation, Accountability and Learning:

• Oversee the integrated and results based M&E system that provides appropriate measure of programme progress against agreed
• Support the M&E team in coordinating and strengthening programme-level M&E activities, including implementation of baseline, midline and endline
• Support the M&E team in the implementation of technical surveys working (e.g. SMART, KAP) with the relevant programme teams to ensure that data collection techniques are robust, that staff and agents involved have a good understanding of their roles, that the data entry processes are timely and accurate, and that the data analysis is timely and meaningful.
• Support the FCRM team in coordinating and strengthening programme-level FCRM activities, including defining the FCRM strategy for each programme, ensuring Mechanisms are in place, ensuring centralisation of complaint data
• Support the implementation (roll-out) of the FCRM new categorization
• Develop a knowledge management system to capture lessons learned and disseminate these within Concern DRC and more widely
• Lead on strategic and tool development for the department (indicator comparison tracking table, SOP including targeting, training modules, dashboards)
• Ensure all aspects of the programme activities adhere to programme quality standards and policies (PM&E, accountability and mainstreaming) in a coherent and integrated
• Working closely with the Programme Development Coordinator, ensure research outcomes are clearly documented and inform future programming
• Facilitate support visits from technical advisors and ensure dissemination of learning
• Lead on the management of external evaluations as required by the Programme Director
• Working closely with the Programme Development Coordinator, ensure learnings are included in all new proposal designs and ensure logframe, M&E and FCRM aspects of proposal development are coherent and of high quality.

Programme Management:

• Participate in preparing complete, accurate and realistic budgets for donor proposals and as part of Concern’s internal budget procedures to ensure that all M&E, FCRM, mainstreaming and programme quality initiatives are fully and accurately costed and included in budgets
• Ensure that programme managers understand and adhere to donor regulations pertaining to Monitoring, Evaluation, Accountability and Learning
• Contribute in development of new programme proposals through analysed data

Information Management:

• Oversee the Information Management (IM) function for Concern DRC
• Oversee the development of technological solutions to data management problems or opportunities
• Keep track of the monitoring, information management and assessment needs of all programmes, ensuring data is comprehensive and relevant
• Liaise and coordinate with staff involved in the implementation of projects, including supporting Concern’s partner organisations to strengthen their information management capacity
• Provide support to all departments and field teams on data management and collection as required
• Provide required information on activities and progress for preparation of progress and other reports
• Ensure that monthly dashboards are produced for all programmes
• Work closely with Programme Director, Programme Development Coordinator, Programme and Area Coordinators to develop a broad understanding of Information Management opportunities in Concern DRC

Accountability

In line with Concern’s commitments under the Core Humanitarian Standard (CHS):

• Actively promote meaningful community participation and consultation at all stages of the project cycle (planning, implementation, M&E)
• Work with relevant colleagues to ensure that the Feedbacks Complaints and Response Mechanism (FCRM) is functional and accessible, that feedback and complaints are welcomed and addressed
• Work with relevant colleagues to ensure that information about CHS, FCRM, safeguarding and required staff behaviour is disseminated among programme participants and communities

Capacity Building:

• Provide needs-based training for Concern staff and partners on PCMS and PM&E tools that will enable the teams to implement the PM&E plan effectively. Expose staff to a range of PM&E methodologies for the collection of both qualitative and quantitative data
• Build the capacity of the staff in development and use of log frames for planning and monitoring of progress
• Ensure that knowledge of approaches filters down to front line staff and partners

People Management:

• Manage the M&E Coordinator and FCRM Coordinator, contributing to their capacity building and career development through thorough inductions and technical support and on-the-job training and coaching
• Ensure direct reports have accurate job descriptions and that they fully understand their roles and what is expected of them by setting SMART objectives
• Ensure direct reports are aware of and comply with all of Concern’s policies and
• Monitor and review performance of direct reports and hold them accountable for meeting their success criteria, giving corrective feedback where required and taking decisive action in the case of poor performance
• Ensure direct reports meet the requirements above for each of their team
• Ensure that work within the team(s) is planned and organised in a way which will meet the organisation’s needs in the most cost effective manner possible; ensuring that team members are given appropriate workloads and are working
• Work to instill a sense of responsibility, accountability and pride in programme excellence within the team

Other:

• Actively participate in collective exercises such as the implementation of the Country Strategic Plan and other Concern initiatives.
• Take measures to address equality, inclusion, diversity and protection issues within monitoring and evaluation systems and approaches
• Ensure the highest stands of accountability through ensuring good communication and information sharing within and outside the programme and enabling staff, beneficiary and other stakeholder participation at all stages of the project cycle
• Comply with all of Concern’s policies and procedures (P4, Safe Guarding, finance, logistics, HR, security management etc.).
• Undertake other related duties as may reasonably be assigned by the line manager
• In coordination with the Programme Development Coordinator, deputise for the Programme Director as and when necessary
• External Represtation of Concern in national and where appropriate technical working groups, cluster meetings  and technical fora, and with INGOs and donors where appropriate.
• Actively participate in any emergency response if called upon to do so (within the existing programme area or in a new one)

Your skills and experience will include:

• Relevant graduate degree (international development or equivalent)
• Five years relevant field based experience in the development/ humanitarian sector
• Fluent English and French – written and spoken
• Demonstrated experience of MEAL management within INGOs
• Demonstrated experience of working with rural communities
• Demonstrated experience in all stages of the PCMS (Programme Cycle Management Systems): assessments , programme development, including the logical framework approach
• Demonstrated experience of working with national/local partners
• Experience in staff management and capacity development
• Information Management experience
• Strong computer skills
• Knowledge of mainstreaming Equality (especially Gender and Disability) and Protection
• Ability to work independently and under own initiative
• Ability to work under pressure and prioritise, often to strict deadlines
• Good networking skills, interpersonal communication, presentation and motivational skills
• Strong Analytical and problem solving abilities
• Empathy with Concern’s goals and a commitment to capacity building, protection and participation
• Willingness to travel to rural areas up to 50% of the time between programme locations
• Excellent organisational skills
• Cross cultural awareness and
• Knowledge of development issues and concepts
• Creativity

To apply:

Les candidatures en Français sont les bienvenues. Les candidatures féminines sont encouragées.

All applications should be submitted through our website at https://jobs.concern.net by the closing date and CV’s should be no more than 4 pages in length.

Due to the urgency of this position, applications will be short listed on a regular basis and we may offer posts before the closing date.

Concern Worldwide is an Irish-based non-governmental, international, humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the World’s poorest countries.

Concern has a Staff Code of Conduct and a Programme Participant Protection Policy which have been developed to ensure the maximum protection of programme participants from exploitation and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organization, and the standards of behaviour expected of them. In this context staff have a responsibility to the organization to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Programme Participant Protection Policy and the Concern Staff Code of Conduct as an appendix to their contract of employment. By signing the Programme Participant Protection Policy and the Concern Staff Code of Conduct candidates acknowledge that they have understood the contents of both the Concern Staff Code of Conduct and the Programme Participant Protection Policy and agree to conduct themselves in accordance with the provisions of these two documents.

Concern receives a substantial amount of funding from external donors each year. Increasingly donors are introducing requirements whereby future funding is conditional on Concern ensuring that the names of any new employee or volunteer do not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List). Any offer of employment (either paid or voluntary) with Concern Worldwide will not be made pending a clearance check being conducted on the applicant. For additional information please consult our web site or contact the Human Resource Division in our Head Office.

Concern Worldwide is an equal opportunities employer and welcomes applications from all sections of the community.